What services does CureOnCall offer?
CureOnCall provides online physiotherapy, clinical nutrition and clinical psychology consultations. Home physiotherapy visits may also be available in Faisalabad for eligible cases.
Help Center
Frequently Asked Questions
Find clear answers about CureOnCall online physiotherapy, clinical nutrition, clinical psychology and physiotherapy home visits in Faisalabad. Service-specific pages provide more detailed suitability, process and safety information.
Are online consultations available across Pakistan?
Yes. Online consultations are available across Pakistan, subject to clinician availability and suitability for remote care.
Can international clients book?
Suitable international clients may book online consultations where scheduling, language and clinical suitability allow. International clients must retain access to local medical and emergency services.
How do I choose the right service?
Start with the physiotherapy, clinical nutrition or clinical psychology hub. Use the focused page that best matches your concern, or choose the general consultation when several concerns overlap.
How do I book an appointment?
Send an enquiry through the website, call the team or use WhatsApp. Briefly describe your concern, location and preferred service.
When will I receive the fee and session details?
The team confirms the current fee, session duration, available times, video platform and payment instructions before the booking is finalised.
Who provides CureOnCall services?
Physiotherapy is led by Dr Ahmad Wassi, clinical nutrition by DT Nimra Naqvi and clinical psychology by Psy. Hijab Zehra. Relevant qualifications are listed on each service page.
Do I need a doctor’s prescription for physiotherapy?
Not always. You may book a physiotherapy assessment directly, but existing prescriptions, scans or medical instructions can help the physiotherapist understand your case. Urgent or medically complex symptoms may require physician review first.
What should I prepare for an online consultation?
Prepare a quiet private space, a stable internet connection, your current medication list and any relevant reports. The individual service page explains additional preparation.
Are psychology sessions confidential?
Psychology sessions are treated confidentially within professional and legal safety limits. These limits can include serious risk of harm or safeguarding concerns.
Will a nutrition plan use Pakistani foods?
Yes. Nutrition guidance can be built around familiar foods, family meals, budget and local availability. International plans can be adapted to the food environment in the client’s country.
Where are home physiotherapy visits available?
Home physiotherapy visits are available in Faisalabad, subject to area coverage, clinician availability and clinical suitability.
Can I request a preferred clinician gender?
You may share your preference when booking. The team will confirm whether a suitable clinician is available.
What is the cancellation or rescheduling policy?
The team provides the current cancellation and rescheduling terms before booking. Contact CureOnCall as early as possible if your appointment needs to change.
Does CureOnCall provide emergency medical or psychiatric care?
No. For severe symptoms, major injury, immediate risk of harm, psychiatric crisis or another emergency, contact local emergency services or go to the nearest hospital. In Pakistan, call Rescue 1122.
Still unsure which service fits?
Send a short description of your concern and location. The team will guide you to the most relevant CureOnCall service page.