Privacy Policy

We collect personal information when you:

• Visit our website
• Book a service (e.g., physiotherapy, nutrition, or medical consultation)
• Contact us via phone, email, or online form
• Provide details for payment or billing

The types of information we may collect include:

• Personal Information: Name, phone number, email address, home address, age, gender, and medical history (if shared during a booking)
• Service Information: Details about the services you request, appointments, and follow-up sessions
• Technical Information: IP address, browser type, device type, and usage data from your interaction with our website (for analytics and improvement)

We use the collected information to:

• Schedule and provide healthcare services at your location
• Communicate with you regarding your bookings, reminders, or service updates
• Understand your medical needs to offer personalised care
• Improve our website and services based on usage patterns
• Maintain internal records and fulfill legal obligations

We do not use your information for unsolicited marketing or share it with third-party advertisers.

We take your privacy seriously. Your data is stored securely and accessed only by authorised personnel. We use appropriate administrative, technical, and physical safeguards to protect your information against:

• Unauthorised access
• Data breaches
• Alteration or loss of information

Please note that while we follow best practices, no method of transmission over the internet or electronic storage is 100% secure.

We do not sell, rent, or trade your personal information.

However, we may share your data in the following limited cases:

• With our medical team: So they can prepare for and provide appropriate treatment
• With service providers: For website hosting, payment processing, or SMS reminders (only as needed and under strict confidentiality agreements)
• If required by law: In response to a court order, legal request, or to protect our rights and safety

You have full control over your personal information. You can:

• Request access to the data we hold about you
• Ask us to correct, update, or delete your information
• Withdraw your consent at any time (unless required for legal reasons)

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us remember user preferences and understand how visitors use our site.

You can choose to disable cookies in your browser settings, although some features of the site may not work properly without them.

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect data from children. If you believe we have unintentionally collected a child’s data, please contact us to have it removed.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, the updated version will be posted on this page with a new “Effective Date.”

We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:

By continuing to use our services, you confirm that you have read and understood this Privacy Policy and agree to its terms.